Shipping & Delivery Policy
Effective Date: February 6, 2026
This Shipping & Delivery Policy outlines how our digital products and services are delivered to you. As we specialize in cloud-based software (Software as a Service - SaaS), our delivery process is entirely digital.
1. Nature of Our Products
SuryaInfoweb provides cloud-based software solutions. All our products are digital and delivered electronically. There are no physical goods to be shipped.
2. Delivery Process
Upon successful completion of your purchase and payment verification, you will receive access to your software subscription almost instantly.
- Account Access: You will receive an email containing your login credentials and a link to access your software dashboard.
- Instant Activation: Your account will be activated immediately, allowing you to start using the software right away.
- No Physical Shipping: No physical products, CDs, or manuals will be shipped to your address. All documentation and support are available online.
3. Delivery Timeframe
Our delivery is electronic and typically occurs within minutes of a successful transaction. In rare cases of payment processing delays or technical issues, access may take up to a few hours. If you do not receive your access details within 2 hours of purchase, please contact our support team.
4. What You Will Receive
After your purchase, you will receive the following via email:
- A confirmation of your order and payment receipt.
- Login details (username and password) for your new software account.
- A link to the login portal.
- Links to our help documentation and support resources.
5. System Requirements
To access our software, you will need a device (computer, tablet, or smartphone) with a modern web browser and a stable internet connection. No special installation is required.
6. Contact Us
If you have any questions about your order or our delivery process, please contact us at:
Email: support@suryainfoweb.com