30-Day Money-Back Policy
We offer a 100% Money-Back Guarantee under the following terms and conditions:
Eligibility for Money-Back Guarantee
- Non-Delivery of Product:
- If the product is not delivered within 72 hours of the order time.
- Missing Features:
- If the product does not match the features described on the product page and at least two major features are missing.
- Non-Functioning Software:
- If the software does not function as intended, provided the customer’s system meets the minimum system requirements specified on the product page.
Claim Process
- Customers must raise their claim within 30 days of the purchase date.
- Claims can only be submitted through our official Claim Form.
- Upon submission, a Resolution Ticket will be generated. Customers must provide evidence to support the claim. Acceptable formats include:
- Images
- Videos
- Text Descriptions
- Customers must confirm that their system meets the minimum requirements mentioned on the product page and include relevant system details (e.g., OS version, hardware specifications) in their claim.
- Customers must respond to the resolution ticket within 7 Days of receiving communication from our team.
- Failure to respond within the specified time will result in claim rejection.
Resolution Timeline
- Our team will review the claim and work towards resolution within 30 business days of the claim being raised.
- Resolution Priority:
- If the missing features or technical issues can be resolved within 30 business days, the money back request will not be processed.
- If we fail to provide the missing features or resolve the issue within the specified time, the money back request will be approved.
Cashback Approval and Credit
- Once a claim is approved, the refund amount will be credited to the customer’s Suryainfoweb Wallet within 7 business days of approval.
- Refunds will not be processed for claims that do not meet the specified eligibility criteria.
Important Notes
- Claims unrelated to the above-mentioned terms will not be accepted.
- Claims for non-functioning software will only be considered if the customer’s system meets the minimum requirements mentioned on the product page.
- All claims are subject to our team’s review and discretion.
- This policy may be modified or canceled at any time without prior notice.
Exclusions
- Claims based on personal preferences, compatibility issues due to not meeting system requirements, or reasons not covered under this policy will not be entertained.
Our Commitment
We strive to ensure customer satisfaction by delivering software that meets your expectations. This policy ensures a fair and transparent process for resolving concerns.
